We have had reports that users are getting errors when trying to log in to Banner after the migration from on-premise to cloud hosting. Clearing the browser’s cache, quitting and restarting the browser, and logging in to Banner seems to resolve the issue. If you are experiencing issues logging in to Banner, please try the following steps.
- Clear your browser cache. Be sure to clear cached images and files as well as cookies. Also select the longest period of time available, such as “Everything”, “All history”, or “All time”.
- Quit the browser completely. Close all tabs and exit the application.
- Log in to Banner.
If you are still unable to log in to Banner, please contact the Help Desk.