The IT Help Desk is here to respond to any technology-related problems or questions you may have. We are staffed by both full-time employees and part-time student aides. When you contact us for assistance, Help Desk representatives will work to resolve your issue quickly. If we can’t solve the issue immediately, we will either route your information to the appropriate person or department, or work to assign a technician to contact you and address your problem.
As we are not open 24/7, we have created online resources for some of the most common issues. This info is available at http://technology.umw.edu/info/. If those resources don’t solve the problem, please send us an email or contact us during our business hours and the Help Desk staff will respond as soon as possible.
NOTICE: The Help Desk will be closed for Winter Break from December 21 – January 5th, but Help Desk staff will monitor email and voicemail once daily and provide very limited response to “emergencies.” If we are unable to respond to your request over the break, we will be in contact when we return to the office on Monday, January 6th. Thank you.