Help Desk

The Help Desk Winter Break Schedule:
12/18 and 12/19:  Open 10 AM – 2 PM
12/20 – 1/2: Closed for Winter Break
1/3 – 1/5 and 1/8 – 1/12: Open 8 AM – 5 PM (closed weekends)

Password trouble over the break?  Try these tips:

If you find that one day you can get into your accounts, but the next day you can’t, try resetting your password – it may have expired:
  1. Click the “Passwords” icon at the top of the UMW website.
  2. Click “Change Your NetID Password.”
  3. Follow the instructions to reset your NetID password.  Note the password rules on the right side of the page.
If this doesn’t solve your problem and you previously set up your security questions, try this to reset your password:
  1. Click the “Passwords” icon at the top of the UMW website.
  2. Click “Reset Your UMW NetID Password Using Your Security Questions.”
  3. Follow the instructions to reset your NetID password.
If you have not set up your security questions, please take a few minutes to do that now – before you have a problem when the Help Desk is closed:
  1. Click the “Passwords” icon at the top of the UMW website.
  2. Click “Set Up Or Manage Your Security Questions.”
  3. Log in with your NetID and Password.
  4. Follow the instructions to set up your security questions.

If you have emergency needs over the break, IT staff will be monitoring email and voicemail to the Help Desk on a VERY LIMITED basis.  Please leave us a message and IT staff will attempt to resolve your emergency issue.  Contact us at helpdesk@umw.edu or call 540-654-2255.

Is a system down?  Check the IT System Status Page:
http://status.umw.edu

The IT Help Desk provides support for technology-related problems or questions from the UMW Community.  We are staffed by both full-time employees and part-time student aides.  If we can’t solve the issue immediately, we route your information to the appropriate person or department, or assign a technician to contact you and address your problem.

After Hours Support:  We offer several online resources to help you address some of the most common technology issues at http://technology.umw.edu/info/.  If these resources don’t solve your problem, please send us an email, leave us voice mail, or use our web form to submit your issue.  Help Desk staff will respond as soon as possible during our regular business hours.