Help Desk

There is one place to call at the University when you need technology help: the IT Help Desk . Call us (dial only extension 2255 if you are on campus) if you need technology assistance.  A Help Desk representative may:

• Help you with your NetID and password,
• Assist you in getting connected to the UMW network,
• Provide support and triage efforts if you have something that is not working properly,
• Provide expertise with hardware and software needs, or
• Help in any number of other ways.

In addition, we have a pool of loaner equipment that may be checked out by Faculty and Staff.  We also offer Microsoft Office media for the Microsoft Work-at-Home program.

In short, the IT Help Desk is the clearinghouse for all technology-related questions. In helping you solve your problem, staff at the Help Desk may walk you through some steps on the phone, may point you towards online resources that can help, or, if needed and appropriate in our procedures, may find someone to visit you and give you assistance in-person. The people who you encounter in the process of a call to the Help Desk or its follow-up may be from any area of the Division of Information Technologies – it depends on the nature of your problem. The specialists at the IT Help Desk know whom to consult, and can save you time and confusion trying to figure out who on campus can help you.

There are some limits to support available through the Help Desk. We will let you know if your question – or the help you need – is outside the range that the Help Desk can handle when you call.

In all cases, our goal is to help as much as we can, so, remember to contact the UMW IT Help Desk at helpdesk@umw.edu or 540-654-2255.