Help Desk

Help Desk closes for Winter Break at 5:00 PM Friday, December 19.  We will reopen at 8:00 AM, Monday, January 5th.  Help Desk Staff will be available over break on a very limited basis to address emergency needs.  If you have an emergency, please call and leave a message, or email us.

If you are a residential student having issues with your Apogee account, please contact Apogee technical support, 24/7/365 at 877-478-8808.

The IT Help Desk provides support for technology-related problems or questions from the UMW Community.  Staffed by both full-time employees and part-time student aides, Help Desk representatives work to resolve your issue quickly.  If we can’t solve the issue, we route your information to the appropriate person or department, or assign a technician to contact you and address your problem.

After Hours Support:  We offer several online resources to help you address some of the most common technology issues at http://technology.umw.edu/info/.  If these resources don’t solve your problem, please send us an email, leave us voice mail, or use our web form to submit your issue.  Help Desk staff will respond as soon as possible during our regular business hours.