Help Desk

While the UMW Help Desk is open for walk-up traffic, we are still urging users to attempt to resolve issues remotely.  You can also use the Service Request form to submit your questions. 

Is a System Down?
Check the IT System Status Page:

Password trouble?  Reset your password using the last password that worked:

  1. Click the “Passwords” icon at the top of the UMW website.
  2. Click “Change Your NetID Password.”
  3. Follow the instructions to reset your NetID password.

The IT Help Desk provides support for technology-related problems or questions from the UMW Community.  We are staffed by both full-time employees and part-time student aides.  If we can’t solve the issue immediately, we route your information to the appropriate person or department, or assign a technician to contact you and address your problem.

After Hours Support:  We offer several online resources to help you address some of the most common technology issues at  If these resources don’t solve your problem, please send us an email, leave us voice mail, or use our web form to submit your issue.  Help Desk staff will respond as soon as possible during our regular business hours.