While the UMW Help Desk is open for walk-up traffic, we are still urging users to attempt to resolve issues remotely. You can also use the Service Request form to submit your questions.
Is a System Down?
Check the IT System Status Page:
Password trouble? Reset your password using the last password that worked:
- Click the “Passwords” icon at the top of the UMW website.
- Click “Change Your NetID Password.”
- Follow the instructions to reset your NetID password.
The IT Help Desk provides support for technology-related problems or questions from the UMW Community. We are staffed by both full-time employees and part-time student aides. If we can’t solve the issue immediately, we route your information to the appropriate person or department, or assign a technician to contact you and address your problem.