This page provides an introduction some useful IT services and resources for new students.
Where do I go for IT help?
If you are having any questions or issues with technology at UMW, the place to get help is the IT Help Desk. Follow the links to get the operational hours, contact info and links to online support resources.
What is my NetID and password? What do I use it for?
With a personal identifier called a netID, you log in to UMW resources including: EagleNet, Banner, Library Systems, and much more. If you are having problems with your NetID or password, take a look at these pages, or contact the Help Desk. http://technology.umw.edu/logins/
What do I need to know about my UMW Passwords?
As a student, you will have two passwords – your UMW password to access all UMW systems, and one to access your student email account.
Your UMW password allows you to access Canvas, EagleNet, Banner, library resources and other UMW systems. As part of our IT Security policy, your UMW password must be changed every 90 days. You will receive an email 10 days prior to the expiration of your password as a reminder. To change your password, go to the Password Manager web page located at http://password.umw.edu (NOTE: some school, government, military, and other networks block access to this site as part of their security policy. If you are having problems reaching the site to reset your password, contact the Help Desk.)
Important info about your student email (EagleMail) password:
Your UMW NetID password and your EagleMail password are initially set the same, but are reset and changed differently.
UMW does not require you to change the password for your student email account every 90 days as we do for your UMW NetID. When you change the password for your UMW NetID every 90 days, it does not affect the password on your student email account. The reason is the student email system is provided as a service by Microsoft, and resides on their network. YOU CAN change your password on your email (which is a good personal security practice), but you are not required to do so. To change your student email password, login to your student email account and change it there.
Protect your password
Keep your UMW NetID password secure. Students are required to change it periodically and NEVER share it with anyone. If you get e-mail or calls asking for your password (or any personal information, like your Social Security Number), it is not IT or any other department on campus. It’s a scam called phishing and someone is trying to fool you into providing personal information. No one on campus will EVER ask for your password in an email. If you do get tricked into giving out your personal information, change your password as soon as possible, and contact the Help Desk for further assistance.
Set Up Your UMW Password Security Questions
By setting up UMW password security questions, you will be able to reset your UMW password on your own if you forget it (doesn’t work with student email). Go to password.umw.edu and click the “Manage My Security Questions” link to begin. If you don’t do this, the only way to get passwords reset is to contact the Help Desk during their business hours. This can be quite an problem over a weekend or break if the Help Desk is closed. Take control! Setup your security questions today!
What is EagleMail/Office 365?
Along with your UMW NetID, you will get a UMW EagleMail account, which utilizes Microsoft Office 365 Outlook on the web. Your Office 365 account also includes a cloud storage space called OneDrive. Faculty, staff and university offices send important information to your student email account. It is important to check your account regularly as it is the official means of communication to you as a student. All student e-mail addresses are listed in the online Campus Directory.
Your UMW e-mail address is your NetID, plus @mail.umw.edu. Student email uses a separate password from your NetID. For more information about your account and password, see http://technology.umw.edu/email/student-email.
To start using your Office 365 account, login at: https://login.microsoftonline.com
Is a laptop computer required at UMW?
As a UMW student, you’ll find that having a computer is essential to a successful academic career. While we don’t require that students bring computers to campus, it is strongly recommend to utilize the many resources and services available online. There are a number of computer labs with open access in academic buildings, but they may not have hours that are convenient for late night, weekend, or marathon work sessions. You also have to work around classes regularly scheduled in the labs.
What kind of computer is best? Desktop, Laptop, Ultrabook, Tablet…?
Computer formats are changing – with the advent of tablets, touchscreens, and powerful mobile processors that extended battery life and portability, what we think of as a “computer” is changing. However, there are several things to consider here:
- You will be typing – a lot. Full size physical keyboards make this much easier.
- Want to watch a DVD or need to install software from a disc? Ultrabooks and tablets save weight and bulk by typically not including optical media drives. You may want to consider the purchase of a USB external optical drive.
- Not all software works on the different platforms or across different operating systems.
- iPads, Android and Windows tablets generally perform well as a more portable “secondary” device. We suggest a laptop as your primary computing device.
- Portability is important – you might like a giant screen on a laptop when you are sitting at the desk using it, but that will probably make it less convenient to carry to class. Plugging a larger external monitor into the laptop at your desk is an alternative way to balance screen size with portability.
What operating system do you require? PC or Mac (or Linux)?
This is mostly personal preference, but we do recommend either Windows or the Macintosh operating systems because that is what we have installed across campus and are positioned to support. If you want to go the Linux route, that is fine, but you need to understand you will be more “on your own” as the Help Desk doesn’t provide support for this operating system. In addition, you must consider what software you want to run on the computer – not all software is written to run on all platforms.
What hardware specifications do you recommend?
If you are shopping for a new computer, look for:
- Intel Quad-Core i5 or i7 processors
- 8 GB RAM
- 500 GB hard drive or larger (7200 RPM is faster)
- DVD+-RW combo drive
- 3 year warranty, or longer
- Software: Anti-virus and an office productivity suite
Some suggested minimum specs for a machine you may already have:
- Intel Core i3 processor, or later
- 4 GB RAM
- 250 GB hard drive or larger
- DVD+-RW combo drive
- Software: Anti-virus and an office productivity suite
Where is a good place to buy a computer?
Many places sell computers at many different price points, but the UMW Bookstore web site has a link to an online UMW Apple store where you will receive a student discount.
UMW Apple Store for Education:
Other manufacturers may also offer educational discounts or back to school specials. Check their web pages for details.
Do you recommend purchasing a warranty with a new computer?
Yes, yes and yes! A warranty may be the most important feature you purchase with a new PC! UMW IT Support Services can provide assistance if you are having problems connecting to UMW systems, or help with certain software issues, but if your machine has problems with the hardware, you will need to get service on your own. A warranty provides you with a way to get service quickly without the unexpected costs that come with it. Most manufacturers provide this option when you buy a computer online. How long a warranty you want depends on the time you expect to keep the machine. Apple offers up to a 3 year extended warranty; other manufacturers provide warranties of different lengths.
Most manufacturers don’t cover accidental damage under the warranty. If offered, accidental protection for your laptop is also worth consideration. It covers repairs if you accidentally drop your machine or have some other mishap. Apple doesn’t offer this coverage for their laptops.
Is it important to backup my data?
Many students don’t think of this, but what would happen if the hard drive in your computer fails or is damaged? The likelihood is high that you can’t recover your papers, pictures, bookmarks and many other items that you had stored on that drive. If the ONLY place you had copies of these items was the hard drive that failed, you have lost all that you worked so hard to create. Strongly consider our recommendation to have a USB backup drive for your personal documents, and use it regularly.
In addition, you can consider a web-based backup solution like Carbonite.com, or using a free Dropbox account. Your UMW email account also offers SkyDrive – a space where you can store files in the cloud.
Bottom line – it is very important to back up the files you create. How you do it is less important, but something that is easy (or better yet, automatic) offers the best chance that you will actually have your files backed up if disaster strikes.
What about software? What will I need?
Each field of study may require you to invest in some specialized software, but as a new student, you will need these basic tools:
Office productivity software: You will need a word processor, a presentation program, and a spreadsheet program over the course of your studies. We don’t require Microsoft Office, but this is the office suite we install on our lab, classroom and staff computers at UMW. Often this can be bundled into a new computer at a savings, but not always.
Antivirus and malware protection: Most new PCs include some kind anti-malware or anti-virus software – at least for a trial period. If you like it, you will want to be sure to extend the license and register the software (at additional cost) once the trial expires – this will keep you protected from all the different threats out there. Even Mac users can get viruses if you are tricked into opening and installing infected files that you think are legitimate – we recommend that everyone have protection. Several free options for are available, including Avast! and AVG.
Software available at student discount: There are several Internet retailers that offer software at a student discount. Academic Superstore and Creation Engine are two examples:
What do I do if I need to print documents?
It is more convenient to have your own printer, but if you don’t, all UMW computer labs and libraries are equipped with printers – the cost to print in the labs is 10 cents per page. The Simpson Library also offers color printing at a higher cost per page. Use your EagleOne card to pay for your printing.
If you are living in the residence halls, we recommend that you connect your printer to your computer via the USB connection – it is more dependable and far less complex than setting up a wireless printer in the residence halls.
Can you tell me about the wireless networks at UMW?
We have wireless connectivity available in every building, and many of the outdoor green spaces across campus. Here is a guide on what network is best for you to use.
UMW: This is the main wireless network recommended for students. Use your UMW NetID and password to log in. This network provides full access to online library items and services that you can’t get from the UMW-Guest network.
UMW-Secured: This wireless network is more secure and is mainly for administrative use by staff accessing sensitive data. If you would like to use it, it requires that you download and install the Clean Access Agent. Once installed CAA looks to be sure that your computer’s operating system and virus definitions are up to date before it lets you connect.
UMW-Guest: This network is available for anyone visiting the UMW campus. It requires you to create a username and password first, then you can connect. This network is not a good choice for daily use by students as it has limited access to online university resources. We recommend all students connect to UMW or UMW-Secured instead.
Apogee: This is the residential student wireless network, and is available only to students living in UMW residence halls that have an active Apogee account. Use your Apogee username and password to log in.
Can you tell me about the network in the residence halls?
UMW has partnered with Apogee to provide wired and wireless network services in all residence halls. The ResNet provides basic Internet and cable TV service included at no charge. Students may upgrade to premium services for TV, Internet connections, or may purchase telephone services by contacting Apogee when you move in to your room.
The basic account provides both wired and wireless Internet access and provides speeds of 15 Mbs download, and 1 Mbs upload. We recommend that students have a cat 5 or cat 6 Ethernet cable to plug your computer into the wired connection as a backup for times when the wireless connection might be congested or unavailable. A long cable (25 feet or longer) helps in case your desk is far from the network jack in your room. You might want to move in first to see how long a cable you will need – you can use the wireless network to get started, then add the Ethernet cable later.
The Apogee wireless network is available in residence halls, but also in the academic buildings across campus. You log in to the Apogee wireless network using your Apogee username and password, not the UMW netid and password you use to log into UMW networks and resources.
PLEASE DO NOT BRING YOUR OWN WIRELESS ACCESS POINT TO CAMPUS. Independent wireless access points cause wireless problems and interference for other users of the Apogee wireless network in the residence halls. They are not permitted, so please leave them at home.
Many printers now available include wireless access, however, we recommend you connect your printer directly to your computer via the USB connection – it is faster, more dependable and far less complex than setting up a wireless printer in the residence halls.
Apogee also allows you to connect other devices to the ResNet, like game consoles, iPads, and phones, but you are limited to three devices including your computer in the basic package. You can purchase an upgraded package from Apogee to allow more devices or faster internet download and upload speeds. To do this, or for any questions or problems you may be having, contact Apogee’s network support center 24-hours a day at 888-478-8871.
To register for Apogee services users need to create an account on MyResNet.com. You will be directed to the MyResNet.com account creation page when you first connect to the Apogee wireless network on campus, or the wired connection in your residence hall. Students will need to sign up for cable and internet service through Apogee’s myResNet student portal at www.myresnet.com. Once you have your Apogee account, you can login to the Apogee wireless network in your residence hall, and all across campus.
Learning Management System – Canvas
UMW uses a learning management system (LMS) called Canvas. For most courses, Canvas serves as an online repository for the syllabus, handouts, collaboration, and more.
For information and resources for students, see http://technology.umw.edu/canvas/
To log into Canvas, visit: https://canvas.umw.edu/login
Know the IT use policies
UMW’s technological and information resources and the access provided by the University to global networks and networked resources are governed by the regulations described in the Network and Computer Use Policy document. The IT policy document presents the policies regarding use of information technology and the Internet, and provides examples of acceptable use and violations of policy, to help members of the campus community understand what is, and is not, appropriate. All members of the UMW community are bound to these policies and expected to understand and follow them.