As a new member of the UMW Community, you have many technology resources available to you. This page lists some of the most common items new faculty and staff need to get started at UMW.
Getting Help – The UMW IT Help Desk
IT Support Services operates the UMW IT Help Desk, your one place to call with any technology related support question. If we don’t know the answer, we will work to route you to the proper resource.
The Help Desk assists the UMW community with:
- Your UMW computer, accounts, and passwords
- Classroom computers, labs, and AV systems
- Walk up assistance for mobile and personal computing devices
- Software or peripheral installations on UMW computers
- UMW System Status updates posted to:
- UMW System Status Page: http://status.umw.edu/
- UMW IT Twitter account: https://twitter.com/umwIT
Contacting the Help Desk:
by phone: 540-654-2255
by email: email@example.com
in person: Room 112, Hurley Convergence Center
on the web at: http://technology.umw.edu/helpdesk
IT System Status updates are posted on Twitter at: http://twitter.com/umwIT
Help Desk Hours are posted on the main Help Desk web page: http://technology.umw.edu/helpdesk
After hours help resources are available here: http://technology.umw.edu/info
Network and Computer Use Policy and other IT Policies
UMW’s technological and information resources and the access provided by the University to global networks and networked resources are governed by the regulations described in the Network and Computer Use Policy document. The IT policy document presents the policies regarding use of information technology and the Internet, and provides examples of acceptable use and violations of policy, to help members of the campus community understand what is, and is not, appropriate. All members of the UMW community are bound to these policies and expected to understand and follow them.
Additionally, UMW has a Social Media Use Policy:
Your Computer and Peripherals
Your university-owned computer is provided for your use as a faculty or staff member at UMW.
Your computer has been pre-configured by IT Support Services to help provide a secure environment for you as well as help us to manage your computer over its lifetime. Each computer includes antivirus software (Symantec Endpoint Protection) and management software (KACE). Virus protection for employee-owned computers is not licensed by the University. However, there are a number of good virus applications that are free to download, such as Microsoft Security Essentials, AVG, Malwarebytes, Avast, and more.
One computer is assigned to each employee at UMW as their “Primary” computer in our IT inventory system for replacement purposes. As funding becomes available, we work to replace the oldest machines first, currently targeting a 5-year life cycle for each machine. Maintaining this 5-year replacement is our goal, but is dependent on funding.
Some faculty and staff have secondary machines purchased by departments, programs, grants or other funding. These machines are not part of the 5-year replacement cycle goal – replacement for these machines is the responsibility of individual departments or programs.
Peripherals, like your printer (including ink or toner), are provided by the department. Some departments use a shared network printer; others have individual printers on the desktop, while still others utilize both options. Some departments are beginning to connect to the copy machines available in their spaces for printing. If you are interested in the ability to print to the copy machine in your area (5 cents per page charged to your department), contact the Help Desk and we can set that up for you.
UMW NetID and Password
All members of the University community are assigned a unique network identifier – your NetID. The NetID enables you to log on to most UMW systems such as Banner SSB, Canvas, MyTime, classroom and lab computers, library resources and more.
Your NetID password must be reset every 42 days. You will receive a reminder via email ten days prior to the expiration date. If you do not change your password before it expires, you will need to reset it regain access to your account. More information about password reset and setting up Security Questions is available here: http://password.umw.edu/
DO NOT SHARE YOUR NETID AND PASSWORD WITH ANYONE. If you think you have accidentally provided your UMW NetID and password to unauthorized parties, please contact the Help Desk immediately.
Faculty and Staff email is based upon Microsoft Exchange. Users have the choice of accessing their email by using client software that resides on their local computer, or by using a browser to connect to a web-based interface. Most Faculty and Staff use Outlook as their email client (on both the PC and the Mac). With web-based software, you can access your email from any computer that has an internet connection.
Access your email online here: https://webmail.umw.edu/
UMW Online Directory
Search for email addresses and other info for all members of the UMW community using the UMW Directory: http://www.umw.edu/directory/ .
Software Available To Faculty and Staff for Personally-Owned Computers
Microsoft Office Home Use Program: http://technology.umw.edu/hss/ms-office/
The department of Information Security works to safeguard and protect the University’s enterprise data and systems from unauthorized access, modification, or dissemination to ensure their availability, confidentiality and integrity. If you have any questions concerning IT Security, contact information is here: http://technology.umw.edu/information-security/meet-the-iso/
Phishing Scams – watch out!
No UMW office, including the Help Desk, will ever email or call you asking for your password, or confidential information like your Social Security number.
- DO NOT RESPOND to e-mails or phone calls asking for personal information.
- Never provide any password or account information to anyone via email or phone.
- If you are ever unsure if an email you received is legitimate, contact the Help Desk.
- Don’t open files you receive via email that are unexpected, even if they are from someone you know.
- If you believe you gave your username and password to others this way, please contact the Help Desk immediately!
- Get an email that you know is Phishing? Help by reporting it! Forward the email to: firstname.lastname@example.org
Shared File Storage
UMW provides servers where faculty and staff can share files for network retrieval within departments. You will hear people refer to these online spaces as the shared drive, New-Share, P Drive (the letter can change, and can be almost any letter). All of these terms refer to the same things. This space is for sharing between UMW employees only. If you need to share files with your students, Canvas, our LMS is the more appropriate way to do this.
Sharing files with UMW colleagues: http://technology.umw.edu/hss/shared-space/
Many UMW employees are provided with VoIP phones. More information and tips can be found at here.
UMW Wireless Networks
We have wireless connectivity available in every building, and many of the green spaces across campus. Here is a guide on what network is best for you to use.
UMW: This is the main wireless network recommended for general daily use. Use your UMW NetID and password to log in. This network provides full access to online library items and services that you can’t get from the UMW-Guest network. Once you are logged in, you will not have to login again for seven days.
UMW-Guest: This network is available for visitors to UMW. Users can create an account using their logins for Google or Facebook, or use a personal email address. This network is not a good choice for daily use by the UMW community as it has limited access to online university resources. We recommend all students, faculty and staff connect to UMW. Once you login, you will have a connection for 24 hours before you will need to login again.
UMW-Secure: Only use this network if you are trying to wirelessly access Banner INB, shared network drives, or other secure systems. You must use a UMW-owned device to connect – personally-owned devices are not permitted.
Apogee: This is the residential student wireless network, and is available only to students, faculty or staff living in UMW residence halls that have an active Apogee account. Use your Apogee username and password to log in.
Ready to connect? Resources to help are available here: http://technology.umw.edu/connecting/
IT Purchase Process
If you would like to purchase any IT related items at UMW, you should work with your department buyer to move through to process to be sure we are compliant with all UMW Purchasing and UMW IT policies.
The Purchasing site is where you can get information on items you can buy on your own, order standard IT items, or submit request for Non-Standard IT items. More details are available here: http://adminfinance.umw.edu/procurement/tech-purchases/
Please note that Non-Standard purchases require a IT and Purchasing department review. On the IT side, we look at security, compatibility, need to integrate with UMW systems and networks, and ability to provide support. On the Purchasing side, they review the ability to procure the item within our state policies and procedures. As these reviews can sometimes be complex, it can take up to 10 business days before the review is complete. Please plan for this review time when you are making your Non-Standard request.
Classroom AV and Computers
Support for public computers and AV system in labs and classrooms are provided by IT Support Services – just contact the Help Desk if you are having a problem or question.
Classroom PC Computer Log In Information:
1. Press CTRL-ALT-DEL keys
2. Click “OK” to the Logon Agreement
3. Click the “Switch User” button, then “Other User”
4. You now have three options to log in:
a. Use username of .\student and a blank password for general access (Recommended for daily classroom use)
b. Use your UMW username/netid and Password (Allows you access to your shared drives if needed to download files for classroom use, but remember to LOG OUT at completion of the class.)
c. Use username of .\instructor and the room password (contact the Help Desk for password) for administrative access. (THIS ACCOUNT SHOULD ONLY BE USED TO INSTALL OR UPDATE CLASSROOM SOFTWARE – for daily classroom use, use option A or B listed above.)
The Division of Teaching and Learning Technologies (DTLT)
The Division of Teaching and Learning Technologies is a service organization available to any UMW faculty member who wishes to explore how digital technologies can augment and transform teaching, learning, and research at the University. More information can be found at: