VoIP Phones

The Department of Information Technology’s Network and Communications Services division offers telephone installation and support and voice mail services for faculty and staff, and supports public convenience phones for residential students.  Assistance with new phones, or using existing phone equipment, may be obtained by contacting HelpDesk@umw.edu or (540) 654-2255(540) 654-2255.

If you want information about connecting UMW email to your cell phone, please see the mobile device connections page.

Below are photos of the two VoIP phones furnished for faculty and staff office use.  See the links in this section for additional functionality provided by these phones.

Cisco 7912
See tutorial>
Cisco 7942
See tutorial>

 

Frequently Asked Questions


Getting Familiar with Your New Cisco Phone

Please note that some features may not be available in the University environment.

You should pay special attention to key navigation tips involving the following items while viewing the manufacturer information:

Messages – Will direct you to the Voicemail Service.

Directory – Will display the directory menu. Items included in the directory are: Missed, Received, and Placed calls.

Settings – Allow you to personalize your phone. Options included in settings are: display contrast, ring type, and ring volume.

Volume Control – During a call, use the volume control to increase or decrease the volume of the handset and speaker phone.

Scroll – Will help navigate through the directories and settings.

Soft Keys – Will change depending on the state of the phone is in (in or not in use)


Making Emergency Calls From University Locations

If you are using a Cisco phone and need to make a 911-type call, here’s how you do it:

  • On the Fredericksburg campus, dial “4444” to reach the University Police Department
  • Persons off campus needing to contact the police should dial 540.654-1025540.654-1025.

Accessing Outside Lines:

  • Lift the Handset and dial the number preceded by ‘9’  OR
  • Press the Line, Speaker, Headset, NewCall buttons and dial the number preceded by ‘9’.

Placing a Call on Hold:

  • During a call, press the Hold soft key.
  • To return to the call, highlight the call and press the Resume soft key.

Transferring a Call:

  • Press the Transfer soft key (This will put the caller on hold automatically).
  • Dial the number to which you are transferring the call.
  • When you hear ringing press Transfer button OR wait to announce call then press Transfer a second time.
  • To retract the transfer, press End Call prior to the final transfer (during announcement).

Using Corporate Directory:

  • Press the Directory button.
  • Select Corporate Directory.
  • Enter a portion of the name and press Search.
  • Select the user and press Dial.

Forwarding Calls:

FROM YOUR UNIVERSITY PHONE:

  • Press the CFwdAll soft key.
  • Dial the number to which you want to forward all calls OR
  • To end call forwarding, press the CFwdAll key.

 

Conference Calls:

  • During a call, press the More soft key and then the Confrn soft key.
  • Call the other party.
  • When the call connects, press the Confrn soft key again to add this party to the call.
  • Continue the previous steps to add additional parties to the conference call.

Call History:

  • Press the Directories button to  display the directory menu.
  • Use the Scroll key to highlight the desired history then press the Select soft key.
  • Use the Scroll key to highlight the desired number then press the Dial soft key place a call.

Setting Up Your Voice Mail Remotely From Your University Phone:

  • Press the Messages button.
  • Enter the initial password (112233), followed by #
  • Set your recorded name, following the instructions given.
  • Enter your new password, following the instructions given.

Setting Up Your Voice Mail Remotely From Another Phone:

  • Call your office phone.
  • When the call goes to voice mail, press the * key
  • You will be prompted for your ID (the last 4-digits of your phone number) followed by #
  • You will be prompted for your initial password (112233) followed by #
  • Set your recorded name, following the instructions given.
  • Enter your new password, following the instructions given.

To Access Your Voice Mail When Not at Your Office Phone:

  1. Call your office phone
  2. When the call goes to voice mail, press the * key
  3. You will be prompted for your ID (4-digit phone number) followed by #
  4. You will be prompted for your password followed by #

Automatically Forward Calls to Voice Mail:

It’s a good idea to call forward your phone to voice mail when leaving your office to minimize the number of rings before it goes to voice mail:

  1. Press the CFwdALL softkey
  2. Press the messages key (the one with a picture of an envelope)

To remove call forward, just press the CFwdALL key.

Speaker Phone:

  • 7941 Models: Have Speaker Phone capability; push the speaker phone button in the lower right corner of the phone.
  • 7911 Models: Do NOT have Speaker Phone capability; you can hear the caller, but cannot speak so that the caller can hear you.