University Community,

Microsoft is currently investigating a service disruption affecting access to Outlook and Exchange Online email services across the Americas.

Beginning this morning, November 12, users began reporting difficulties accessing Outlook and other Microsoft 365 services. Reports have increased significantly, with Downdetector documenting tens of thousands of affected users. Microsoft has acknowledged the issue and confirmed that it is investigating problems affecting access to Exchange Online mailboxes through multiple connection methods.

At this time, the disruption may affect access to email and potentially other Microsoft 365 services, including Teams and OneDrive.

The University’s Information Technology team is monitoring the situation and following Microsoft’s service updates. We will continue to assess any impact on University services and communicate additional information as it becomes available.

What you should know:

• You may experience difficulty accessing Outlook, sending or receiving email, or accessing other Microsoft 365 services.
• Please save any work in progress locally where possible to avoid losing unsaved information.
• If you encounter an issue, please avoid repeatedly submitting the same message or transaction.
• There is no action required on your part at this time other than allowing Microsoft time to address the disruption.

We recognize how dependent our campus community is on reliable email and collaboration services. We appreciate your patience while Microsoft works to resolve the issue.

We will provide another update when additional information becomes available.

Thank you,

Information Technology
University of Mary Washington