The Division of Information Technologies employs students in several different areas across the division. Student employees working for the division might work at the Help Desk, may provide assistance to the staff in IT Support Services, may assist the staff in Network and Communications Services, may develop materials for the Training and Communications area, or work in one of our other units. Our student employees are valued and valuable members of our team.
Brief descriptions of the areas of responsibilities are:
Digital Media Specialists (DMS) – Students working as Digital Media Specialists work the use of multimedia, digital media, and other applications to produce – or help others produce – quality products. These products help to support the training and user documentation of the Division of Information Technologies; DMS’s may also work with others as they acquire skills that will allow them to create such projects on their own. see more…
Networks and Communications Aide – Students will be asked to perform a variety of tasks including but not limited to, disabling user accounts, updating documentation, tracing cables, assisting with inventory, monitoring e-mail, Clean Access, Internet Connectivity, and other Network applications as needed after Business hours and possibly weekends. see more…
Help Desk Student Employee – The Help Desk is one support mechanism of the Division of Information Technologies (DoIT) at the University of Mary Washington. Help Desk Personnel are both full time employees and part time student aides. Each student aide is responsible for providing technical support to the faculty, staff, and students. Individuals working at the Help Desk serve as the primary contacts for technology questions and concerns at the University. Students who work at the Help Desk must have superior technical as well as customer service skills. They must be able to answer the telephone, and to help those who may not be adept at describing technical problems give us the information that we need to help solve their problems. As a Help Desk student employee, the student must maintain the proper balance between academic responsibilities and the responsibilities of the position. The student employee is often the first point of contact between the user and DoIT; as a representative of DoIT, it is imperative to demonstrate courtesy and professionalism at all times. see more…
Desktop Support Assistant – The Desktop Support Group, an arm of IT Support Services, provides technology assistance to the UMW community. They install, troubleshoot, and repair devices in offices, labs, and classrooms across campus. Student employees who work in this area must have excellent customer service skills; be familiar with the UMW network, email and other resources; possess basic computer software and hardware knowledge (PC and MAC); have a basic knowledge of Audio/Video systems (DVD, VHS , Projector); be able to lift and carry up to 50lbs. see more
To Apply:
All student employees working in the Division of Information Technologies must complete one semester at UMW prior to applying; demonstrate responsibility, maturity, technical expertise, and customer service skills; be in good academic standing of at least a 2.5 cumulative Grade Point Average (GPA). To apply for any of these positions, please see this page.