You are here: Home / Voice Services / Faculty and Staff Telephones / Cisco Attendant Console

Cisco Attendant Console

Managing your phone from your PC

The Cisco CallManager Attendant Console installs on a PC with IP connectivity to the Cisco CallManager system. The attendant console works with a Cisco IP Phone that is registered to a Cisco CallManager system (one console for each phone that will be used as an attendant console). The software allows you to handle calls (answer, transfer, view the status of calls, etc.) from your PC.

Install the Cisco Call-Manager Attendant Console

  1. You will be sent an executable file. Open the email message that you receive.
    1. Right-click on the attached file.
    2. Save the file in a location. Remember where you save the file.
    3. Do not change the name of the file.
  2. Navigate to where you saved the file.
  3. Double click on the Cisco Attendant Console Client.exe file. Close all Windows programs and then click next.
  4. You will now want to install the program.
  5. Click next to start the installation process.
  6. Click on the radio button next to I accept the license agreement sentence, and then click next.
  7. The destination folder window will appear, if you want to choose the default location click next.  If you want to change the location click browse and navigate to where you want the program to reside.
  8. The progress screen will appear to show that your system is being updated with the program.
  9. Click finish once you see the Cisco Unified Communications Manager has been installed screen.

Configure the Cisco Call-Manager Attendant Console

Now you will have to configure the program to run.

  1. Double-click on the Cisco Unified Communications Manager Attendant Console icon on your desktop.
  2. The following screen will appear. Enter the appropriate information in the designated fields:

    1. Attendant Server Host Name or IP Address: 10.32.1.10
    2. Directory Number: Enter the last 4 digits of your extension
    3. Attendant Console Client CallBack Port: 0
    4. Phone MAC Address: Should be filled in automatically. If you have a choice, you’ll need to find the number on the back of your phone that matches one of these numbers. The The number is on a small bar-code sticker on the back/bottom of your phone (near the center).
  3. Click Save.
  4. Enter your UMW username; you will be given a password to use.
  5. Click Log In.

Customize the Call Manager Interface

After launching the software, you will want to customize the Call Manager Interface to see the information that you want to see.

Rename the Sample Speed Dial Group

  1. Right-click on the Sample tab in the Speed Dial Group. Choose Rename Speed Dial Group.
  2. Give the group a name that makes sense to you (Betty’s Group, My Group, etc.).
  3. Click on Save.
  4. Delete the entry for Jim Jones that is in the Group.
  5. To do so, right-click on the entry; select Delete Speed Dial.
  6. Confirm that you wish to delete the entry.
  7. Find your department in the Directory listing.
  8. Drag the Names / Numbers that you wish to monitor from the Department listing to Your Group.

    What the Symbols Mean
    New incoming call
    (displays in Call Control, Directory, & Speed Dial windows) New incoming call (displays on line button) Line is on hold
    Green – initial color
    Yellow – holding 60 sec
    Red – holding 120 sec
    Calls forwarded to a specific number Line is active/busy (displays in Call
    Control, Directory, & Speed Dial windows) Line is active/busy (displays on line button)
    Line state is unknown Line is idle A shared line is in use.
    Calls forwarded to Voice Mail