IT Support Services Staff

The UMW IT Help Desk provides centralized IT Help Desk support for faculty, staff and students. We provide incident reporting, tracking and resolution for hardware, software, infrastructure, audio visual, phone or other IT related questions or problems.  The IT Help Desk is staffed by both professional and student employees.

Tommy M. Pack
Help Desk Supervisor
(540) 654-2224
ITCC, Room 112
Edward E. Gray
Systems Integration Specialist
(540) 654-1564
ITCC, Room 112
Jerry Slezak
(540) 654-2118
ITCC, Room 114

The Desktop Support Group provides on site troubleshooting, diagnosis and repair of university-owned computers belonging to employees and departments across the institution.  To allow us to serve you better, please submit any service requests to the Help Desk, not the individual technicians.

Barry Buchanan
Desktop Group Manager
(540) 654-2231
ITCC, Room 113
William Both
Desktop Technician
(540) 654-1565
ITCC, Room 113
Desktop Technician
(540) 654-1359
ITCC, Room 113

The Classroom Support Group is responsible for lab and classroom computers and AV systems.  For fastest service, please report any issues with classroom technologies to the Help Desk.

James Ashmore
Public Computing Technician
(540) 654-1691
ITCC, Room 113
Jeff Pugh
AV Systems Manager
(540) 654-2274
ITCC, Room 113
Ross Hedges
IT & AV Support Technician
(540) 654-1240
ITCC, Room 113