Planned Outages and List of Affected Systems

The following production systems will be affected by this maintenance:

December 28th (10 am to 10 pm)

• Banner PROD database

December 31^st 11 PM (start taking systems down) and January 2^nd 2013 at 5 PM

• Banner
• SharePoint (EagleNet)
• SmartCall
• Filemaker
• Library Illiad
• VTLS Library Catalog
• Office Communicator

Winter Help Desk Hours

In addition to planned outages, IT Help Desk hours will be adjusted in the coming weeks, as follows.

December 17 – 20, 2012 – Intersession Hours

Monday – Thursday, 8:00 AM – 5:00 PM

Friday, December 21, 2012 – Sunday, January 6, 2013 – Winter Break

UNIVERSITY IS CLOSED

The Help Desk will be providing very limited support for urgent needs over break.  If you have an urgent need, please leave a voicemail or send an email to helpdesk@umw.edu detailing your urgent need and the best way to contact you.

January 7, – January 12, 2013 – Intersession Hours

Monday – Friday, 8:00 AM – 5:00 PM
Saturday, CLOSED

Special Hours for start of Spring Semester 2013:

Sunday, January 13 – 1:00 PM – 4:00 PM
Monday & Tuesday, January 14 & 15, 8:00 AM – 8:00PM
Wednesday & Thursday, January 16, & 17, 8:00 AM – 6:30 PM
Friday, January 18, 8:00 AM – 5:00 PM

Self Help and Questions

As a reminder, answers to many support topics may be located at: http://technology.umw.edu/info.

Additional information and any updates on these outages will be posted on the IT website and on Twitter.  Should you have any questions about these outages, please contact the IT Help Desk at 654-2255 or helpdesk@umw.edu or the Office of the CIO at cio@umw.edu.

“New Share”

The “New Share”, commonly referred to as the U-drive, is open to all UMW employees.  All university employees can view documents in this folder.  Documents and forms that all university employees need access to can be placed here.  Individual documents should not be placed in this drive.  Users should not delete content on this drive that is not their own.

It is a violation of the Electronic Storage of Highly Sensitive Data Policy to place highly sensitive data in this location.  If you have concerns about content on this page please contact Information Security.

Department Share

The department shares provide collaboration spaces for departments.  All users within the department have access to these spaces.  Individual folders can be locked down.

Requests for locked down folders should be made to the IT Help Desk who will route them to appropriate technical staff.  Users with additional questions about securing documents on this drive should contact Information Security.

Additional information about the Shared Drives is available at: http://wp.me/P2ywod-qQR

From left to right: Suzan Mastin, Shaun Melendy, Samantha Bergeron

Suzan Mastin joined the UMW community in July as the Executive Administrative Assistant within the Information Technologies Division.  Suzan comes with a background and experience in the field of education as well as technology having taught in the public schools system followed by an IT career with the Society for Worldwide Interbank Financial Telecommunications (SWIFT) as a Senior Quality Management Specialist for Business Continuity and Disaster Recovery. As the Executive Administrative Assistant to the CIO, Suzan is responsible for the management and oversight of the office functions of the CIO and acts as a liaison between the CIO’s office and the campus community in regards to IT initiatives.

Shaun Melendy was hired for the position of Sr. Linux/Unix Administrator in August. He previously supported  the data enters at Dahlgren and Quantico for the Dept. of Defense . As the Linux administrator Shaun is responsible for supporting the Linux/Unix server infrastructure here at UMW.

Samantha Bergeron joined IT as the Assistant Business Manager in July.  She previously worked in the Economics and English Departments originally coming to UMW in January 2010.  As Assistant Business Manager Samantha is responsible for procuring enterprise IT goods and services, IT Fixed Assets and all business functions related to IT.

Please contact the IT Help Desk at 654-2255 or helpdesk@umw.edu with any questions.  Updates will be posted at http://technology.umw.edu and https://twitter.com/umwIT.

CSRM has been monitoring a recently announced unpatched vulnerability in Internet Explorer that is being actively exploited.  The exploit allows an attacker to infect an user using a malicious website that has been specifically crafted to take advantage of this vulnerability.  When the user visits the site, the malware is downloaded to their PC.  The malware is then installed the next time the user logs into their system.

The vulnerability affects Internet Explorer versions 6 – 9.  Microsoft has not released a patch for this vulnerability, however, they have released a security advisory with several workarounds that can be used until a patch can be released.  Users should consider using a different web browser if possible. 

The workaround identified in the Microsoft security advisory are as follows:

• Deploy the Enhanced Mitigation Experience Toolkit
• Set Internet and Local intranet security zone settings to “High” to block ActiveX Controls and Active Scripting in these zones
• Configure Internet Explorer to prompt before running Active Scripting or to disable Active Scripting in the Internet and Local intranet security zone

Users who require technical assistance with adjusting their IE settings should contact the IT Help Desk at 540-654-2255. Other questions should be directed to the Director of Information Security at 540-654-2152 or rusler@umw.edu.

Users can upgrade to the latest version of Java at: http://java.com/

More details regarding the security vulnerabilities may be located at: https://blogs.oracle.com/security/entry/security_alert_for_cve_20121

It is important to note that guest wireless is not encrypted and does not provide access to the internal network.  This means that users will still need to use UMW-Secured to access Banner INB, Shared Drives, Exchange, and other services.

Detailed information on the new wireless connection option and our existing connections is available at: http://technology.umw.edu/connecting/connecting-my-laptop/.

We hope you find this additional wireless network helpful for your basic uses.

This maintenance is intended to resolve performance issues with EagleNet that resulted in several downtimes earlier this summer.  As part of this process, SharePoint MySites will be eliminated for those individuals who have not utilized them.

Questions may be directed to the IT Help Desk at helpdesk@umw.edu or (540) 654-2255.

The File & Print server is still offline. IT personnel continue to work on this issue, and hope to have it resolved by the end of the day on Monday.