Maintenance to IT systems 12/28 and 12/31-1/2

Information Technologies will be performing maintenance to systems over the upcoming Winter Break.  This is traditionally a time when demand for systems is lower, reducing the risk that faculty, staff, and students will be inconvenienced by the outages/disruptions this work will cause. Planned Outages and List of Affected Systems The following production systems will be affected by this maintenance: December 28th (10 am to 10 pm) Banner PROD database December 31st 11 PM (start taking systems down) and January 2nd 2013 at 5 PM Banner SharePoint (EagleNet) SmartCall Filemaker Library Illiad VTLS Library Catalog Office Communicator Winter Help Desk Hours In addition to planned outages, IT Help Desk hours will be adjusted in the coming weeks, as follows. December 17 – 20, 2012 – Intersession Hours Monday – Thursday, 8:00 AM – 5:00 PM Friday, December 21, 2012 – Sunday, January 6, 2013 – Winter Break UNIVERSITY IS CLOSED The Help Desk … [Read more...]

Planned Outages for EagleNet and Banner

This weekend IT will be conducting routine maintenance on Banner and EagleNet/SharePoint.  EagleNet will be inaccessible during the maintenance window from Friday, September 28 at 6 PM until Saturday, September 29 at 6 AM.  Banner will be offline from Friday, September 28 at 6 PM until approximately Noon on Saturday, September 29. Please contact the IT Help Desk at 654-2255 or helpdesk@umw.edu with any questions.  Updates will be posted at http://technology.umw.edu and https://twitter.com/umwIT. … [Read more...]

EagleNet/SharePoint maintenance – 8/9-8/13

EagleNet will undergo maintenance from Thursday, August 9 at 6:00 pm through Monday, August 13 at 8:00 am.  During this time, users are asked not to use EagleNet including: Department sites, MySites, and the UMW Reporting Center. Banner SSB will remain accessible at: https://banner.umw.edu. This maintenance is intended to resolve performance issues with EagleNet that resulted in several downtimes earlier this summer.  As part of this process, SharePoint MySites will be eliminated for those individuals who have not utilized them. Questions may be directed to the IT Help Desk at helpdesk@umw.edu or (540) 654-2255. … [Read more...]

IT System Downtime Notice for Saturday, July 28

The IT Department will be performing maintenance during the weekend that will affect a number of production systems. The maintenance will begin Saturday, July 28 at 8:00AM, and will be finished at approximately 8:00PM. Access to the following systems will be down during this maintenance window: Sharepoint Sharepoint Reporting Services File & Print Server SQL Reporting Eaglenet Microsoft Office Communicator ArcGIS Eviews Photoplan Pharos SmartCall Media Server iTunesU If you have any questions about either outage, please contact Hall Cheshire at 654-1379 or hcheshir@umw.edu. … [Read more...]

Technology Downtime Notice for 7/13-7/15

Systems and Applications Outage: Information Technologies will be performing maintenance this weekend that will affect a number of production systems. The maintenance will begin Saturday, July 14 at 7:00AM, and will be completed by approximately 7:00PM. The following systems will be down during this maintenance window: Banner Production (down beginning 6 pm Friday – standard maintenance window) Banner QA (down beginning 6 pm Friday – standard maintenance window) Filemaker databases SPSS MatLab Vectorworks PCI Geomatica WebEvent Calendars Network Outage in GW: The network will go down in George Washington Hall on Friday, July 13 at 6:00 pm and will remain down through the evening of Sunday, July 15.  This will affect the wired and wireless network as well as the VOIP phones.  Voicemail will remain available and may be accessed from off-campus or other on-campus locations.  This outage will only impact George Washington Hall and is related to the TV … [Read more...]